Alteria Interior

Identity, safety, and public services portal

Public services

Identity, residency, permits, and reporting services

Guidance on core interior ministry procedures for residents, travelers, institutions, and local organizers.

Identity

National ID enrollment and renewal

Apply for a first national ID card, renew an expired card, or update card details after verified changes.

Book an appointment, present supporting documents, complete biometric capture, and collect the printed card when notified.

Target group: Citizens aged 16+ and renewing cardholders

Delivery time: 10 business days

Permits

Passport application appointment

Schedule and complete a passport application or renewal through the civil registry service.

Reserve an appointment, submit identity records, complete capture and payment, then track production status online.

Target group: Citizens requiring new or renewed passports

Delivery time: 15 business days

Immigration

Residence permit renewal

Renew temporary or long-term residence status for work, study, or family stay in Alteria.

Review the checklist, submit documents, complete verification, and receive a collection date or follow-up notice.

Target group: Foreign residents, workers, and students

Delivery time: 12 business days

Public Safety

Public event safety permit

Request approval for concerts, community events, sporting fixtures, and other organized gatherings.

Submit venue details, crowd and traffic plans, emergency contacts, and safety arrangements for review.

Target group: Organizers, institutions, and venue operators

Delivery time: 10 business days

Verification

Character certificate request

Request a police-backed character certificate for work, study, licensing, or procurement purposes.

Complete the online pre-check, attend identity verification, and receive the certificate after background review.

Target group: Citizens and residents

Delivery time: 5 business days

Emergency

Emergency incident reporting

Report floods, market fires, dangerous crowding, or urgent public-risk incidents to the ministry response chain.

Call the dedicated line or submit an incident record, then provide location, severity, and contact details for follow-up.

Target group: Residents, businesses, and local authorities

Delivery time: Immediate acknowledgment